About this role
Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers passionate about improving care for moms and babies. We transform outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale using our technology-driven platform. Your North Star: provide compassionate, culturally-relevant, and evidence-based lactation care.
In this remote role, work closely with the interdisciplinary clinical team to engage perinatal patients and deliver quality lactation care via text, phone, or video calls. Report to the Director of Perinatal Nutrition Programs and collaborate to develop patient-facing content, improve care workflows, update protocols, and connect with in-person providers. Focus on reducing disparities in access to high-quality care.
Collaborate cross-functionally with clinical operations, product, tech, and business teams to innovate and build the tech-enabled lactation program. Facilitate lactation education and support groups. Assist with development and testing of patient engagement strategies.
Pomelo commits to hiring diverse perspectives to reflect the population served, including race, age, sexual orientation, gender identity, national origin, religion, disability, and veteran status. Enthusiasm for promotion of diversity, equity, and inclusion in all internal and external programs drives our work.
Requirements
- IBCLC certification through the International Board of Lactation Consultant Examiners
- Licensed as an RN, RD, OT or SLP
- If a registered nurse, residence in a compact nursing license state
- 3+ years in a hospital and/or healthcare practice; outpatient experience preferred
- Experience working with clients eligible for Medicaid and/or those accessing SNAP or WIC programs
- Expertise in care of dyad with complex breastfeeding problems
- Strong organizational skills and the ability to prioritize and follow through on multiple projects
- Fluent in English and Spanish
Responsibilities
- Provide one-on-one virtual lactation care via text, app messaging, phone and video calls
- Facilitate lactation education and support groups
- Work collaboratively and cross-functionally to build Pomelo with members of the clinical team as well as clinical operations, product, tech, and business teams
- Assist with the development and testing of patient engagement strategies
- Develop creative patient-facing content, guideline-based clinical protocols and efficient workflows
Benefits
- Fully remote role
- Flexible weekend/holiday call hours
- Interdisciplinary team collaboration
- Opportunity to innovate tech-enabled perinatal care programs
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